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Winnipeg Sports Car Club
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    • Jim Eh.

      Annual General Meeting   10/30/2017

      The Winnipeg Sports Car Club invites you to attend the 2017 Annual General Meeting and election of Directors and Officers. 
      Thursday, November 23, 2017     Canad Inns “Boardroom”, 826 Regent Avenue @ Plessis (not the casino).   (more...)
      The Boardroom is down the hall by Tavern United (not the Annex room that is off the Aaltos restaurant). 

      6:00pm
      We have the Boardroom beginning at 6:00pm. Come and join us for dinner. Take food from the Aaltos buffet back to the Boardroom where a server will take drinks orders. The club will pay half the cost of your meal.
       
      7:00pm
      The annual general meeting will start at 7:00pm.    

      Please plan on attending to ensure we have a quorum to conduct the annual club business and elect next years executive.

      Thank you,
      WSCC Executive
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Tien Holsten

Best solution to handling complaints

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Hi, I need your point of view about managing customers dissatisfaction in a business ( car shop). I'm aware its normal to receive complaints from clients about our products and services. But, in your case, what could be the fastest and best solution to these problems?  What will you do when you encounter difficult clients? Are there  new ways to support the response automatically especially when there are increasing complaints? 

Edited by Tien Holsten

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A couple of things:

Your service is not important until something goes wrong.  When things go smoothly you will be unnoticed.  How you act when things go wrong, is going to be how you are judged. 

Some business is not worth the effort, but it is important to judge that prior to committing to the work.  After it is too late to back out. 

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