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Tien Holsten

Best solution to handling complaints

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Posted (edited)

Hi, I need your point of view about managing customers dissatisfaction in a business ( car shop). I'm aware its normal to receive complaints from clients about our products and services. But, in your case, what could be the fastest and best solution to these problems?  What will you do when you encounter difficult clients? Are there  new ways to support the response automatically especially when there are increasing complaints? 

Edited by Tien Holsten

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Do a better job so you don't have so many complaints.

Done and done.

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A couple of things:

Your service is not important until something goes wrong.  When things go smoothly you will be unnoticed.  How you act when things go wrong, is going to be how you are judged. 

Some business is not worth the effort, but it is important to judge that prior to committing to the work.  After it is too late to back out. 

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